Refund policy
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Use Of Site
We respect your privacy 100%. The protection and proper use of your personal information is taken seriously. We take great precautions to safeguard any of your information in our possession.
Orders placed on walkonwaterfl.com are processed using protected software so that your personal information remains strictly private.
We accept Visa, Mastercard, Discover and American Express.
Product information on walkonwaterfl.com are available at Walk On Water while supplies last. In some cases, merchandise displayed for sale on walkonwaterfl.com may not be available at Walk On Water. Because we are a boutique store some quantities may be limited. If an online product is on back stocked please allow an additional 7-10 days for delivery.
Sales Tax
Walkonwaterfl.com will assess a sales tax to customers whose purchases will be delivered to addresses in accordance to the respective state's sales tax laws, rates, and exemptions.
Customer Care & FAQ Telephone Assistance:
We encourage our customers to allow us to help you find the right product and size. Don't hesitate to call us at 407-805-0477 during business hours for assistance.
Order Status/Tracking:
Once we receive and process your order, you will be sent a confirmation via e-mail. You will also be notified via e-mail once your order has shipped.
Returns & Exchanges
On-line Merchandise: All returns must be postmarked within 14 days of receipt of purchase. Merchandise must be returned in original condition, with original tags attached. Upon acceptance of return, we will exchange for like items or, if you choose, credit your Visa, MasterCard, Discover or American Express. Shipping charges are non-refundable.
Terms and Conditions About Us
407-805-0477
1140 Townpark Ave. Suite 1250, Lake Mary FL, 32746
Copyright © 2008-2018 .
All rights reserved.
Return Policy
Walk on Water will issue a refund in the form and amount of the original tender paid when each of the following conditions have been met.
The merchandise must be returned within ten (10) calendar days of purchase; and
The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and
The merchandise must be accompanied by the original Walk on Water receipt or customer purchase can be verified in sales system.
STORE CREDITS/EXCHANGES
Walk on Water will issue a store credit for the original amount when each of the following conditions has been met.
The merchandise must be returned within 2 weeks (14) calendar days of purchase; and
The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and
The merchandise must be purchased from Walk on Water's website.
Walk on Water will not issue a refund for sale or retired items. Sale and/or retired items are often deemed non refundable/non exchangeable FINAL SALES.
The merchandise must be returned within five (5) calendar days of purchase; and
The merchandise must be in its original, unused condition (shoes must show no wear on bottom) unless there is a manufacturer's defect; and
The merchandise must be accompanied by the original Walk on Water receipt or customer purchase can be verified in sales system; and
The sale or retired items has NOT been categorized as a final sale.
HOLIDAY ITEMS may not be returned after the Holiday they are purchased for or the value of them in store will be the value given for return. Due to seasonal nature of the merchandise, we will not issue refund or exchange after the season.